♣ Quick answer: Your questions to our products, we will reply immediately, even can’t answer at once, we will explain the current situation clearly and provide the exact date of solution
♣ Always report: Customers will be keep informed on every progress of their order’s production, knowing order’s condition with time on schedule
♣ Delivery notification: Offer customers detailed date, bill no and ETA after delivery, and remind customers once the goods are going to arrive
♣ Price discount: We can give some discount according to your order, larger ordering quantity and more discount.
♣ Regular feedback: With first cooperation, customers will know our service and quality standard. After this we will contact for the feedback, also welcome any suggestion for improvement for both our service and quality.
Our company is a member of china lighting association. The products are mainly for civilian lamp holder, auto lamp cap series, energy-saving lamp cap series. In the past two years, it continuously develops non-soldering LED lamp caps, and LED radiator product, plastic over-molding housing, flow forming downlight series, the total output occupies 40% of the global lamp cap market, lead the development of domestic lamp cap industry.
Q1: Are you factory or trading company?
A: We are a factory, we can provide ODM & OEM services.
Q2: Can I get the samples for free?
A: We welcome the clients buy samples for evaluation, but you have to pay the cost. There are so many clients need samples before the order, it is a big cost. Thanks for your understanding
Q3: Can our logo or a simple parameter printed on the label of the led strip light 5050 waterproof?
A: Yes,it is ok.
Q4: Can the carton make in accordance with our requirement?
Q5: What is your MOQ?
A: Our MOQ is 1CTN for customer.
Q6: What is your lead time?
A: Sample: 3 working days. Mass order: 7-15 days depend on the order quantity.
Q7: How do you help me to save freight cost?
A: We have several cooperated forwarder, confirm the freight each one, and offer you the most suitable one for you.
Q8: What is your payment terms?
A: Paypal, T/T,L/C are available for your choosing.
Q9:How do you ship the goods and how long does it take?
A: The samples will be shipped by DHL, UPS, FEDEX, TNT, EMS. It usually takes 3-5 days to arrive. By air, by sea are also acceptable.
Any further questions, please feel free to contact me Tracy.